Return & Refund Policy

Last updated: November 2026

1. Scope

This policy applies to subscription/license fee payments made for eBrix. It does not apply to any third-party charges (for example, your own internet or SMS gateway costs) incurred while using eBrix.

2. The 7-Day Window

• You may request a refund of your most recent eBrix subscription payment at any time within 7 calendar days of that payment being made — whether it is your first subscription payment or a renewal — with no reason required.
• Requests must be sent in writing to support@ebrix.co.in, quoting your organisation ID and the payment date/reference.
• Once approved, your eBrix account access for the corresponding period will be stopped, and the refund will be initiated to your original payment method or bank account.

3. After the 7-Day Window

Refund requests made after 7 days from the date of payment will not be processed as a no-questions-asked refund. If you wish to stop the service after this window, you may terminate your subscription as described in our Terms & Conditions; in case of early termination, any refund (where agreed) will be calculated after deducting charges for the minimum period of usage and the applicable GST amount, in line with BST's standard practice for all of its products.

4. GST on Refunds

All eBrix charges attract GST at 18%, the standard rate for software/SaaS services in India. Refunds are processed for the amount actually received after accounting for the applicable GST component, in accordance with Indian tax law; we are unable to refund GST already deposited with the Government where a credit note cannot be issued for the relevant period.

5. How Refunds Are Paid

• Refunds are issued strictly to a bank account, or to the original method of payment, in your organisation's own name. We do not refund to a third party's account.
• Once approved, refunds are typically processed within 7–10 working days. Bank/gateway processing times beyond our control may add a few additional days before the amount reflects in your account.
• If you believe a refund is late, please first check with your bank or card issuer, as processing delays are common on their end; if it still hasn't appeared after a reasonable time, contact us at support@ebrix.co.in.

6. Cancellation Without a Refund Request

You may cancel your eBrix subscription at any time by giving notice as described in our Terms & Conditions. Cancelling does not, by itself, entitle you to a refund outside the 7-day window above unless otherwise agreed in writing.

7. Disputes

Any dispute regarding a refund will be handled in line with the dispute resolution process in our Terms & Conditions, and is subject to the exclusive jurisdiction of the courts at Saharsa, Bihar.

8. Contact Us

For any refund request or question, write to support@ebrix.co.in or call 07316980809. For BST's company-wide Return & Refund Policy across all of its products, see bsoftware.co.in/returnpolicy.